Frequently Asked Questions

MaineCare is Maine's Medicaid program, providing health coverage to eligible Maine residents. Through MaineCare, qualified individuals can access in-home personal care services at no cost. These services allow eligible Maine residents to receive care in the comfort of their own home rather than in institutional settings.

PineView Care is a MaineCare-approved home care provider that helps Maine families access and navigate MaineCare-funded home care services. We handle the complex paperwork, coordinate assessments, provide training for caregivers, and offer ongoing support throughout your care journey. Think of us as your guide and advocate through the entire process.

Yes! If you're enrolled in MaineCare and qualify for home care services, there are no out-of-pocket costs to you. The services are 100% covered by MaineCare. Our coordination and support services are also provided at no cost to families. Caregivers are paid directly through the MaineCare program.

We serve families throughout the entire state of Maine, including Portland, Lewiston, Bangor, Auburn, Augusta, Biddeford, South Portland, Waterville, Westbrook, and all rural communities. If you live in Maine, we can help you access MaineCare home care services.

To qualify, you must:

• Be enrolled in MaineCare (Maine's Medicaid program)
• Have a documented need for help with daily activities (bathing, dressing, eating, mobility, etc.)
• Be a Maine resident living in your own home or with family
• Complete a professional assessment to determine care needs and approved hours

Contact us for a free eligibility check to see if you qualify.

No problem! If you're not currently enrolled but think you may qualify, we can help guide you through the MaineCare application process. We'll assess your potential eligibility and provide information on how to apply. MaineCare eligibility is primarily based on income and household size.

No. Medicare and MaineCare (Medicaid) are different programs. Medicare is federal health insurance for people 65+ or with certain disabilities. MaineCare is Maine's Medicaid program for individuals and families with limited income. You may have both Medicare and MaineCare, but MaineCare (not Medicare) covers the home care services we provide.

The timeline varies based on individual circumstances, but typically the process takes 4-6 weeks from initial contact to receiving care. This includes eligibility verification, assessment scheduling, caregiver selection and training, and final approvals. We work efficiently to get you approved as quickly as possible and will keep you informed throughout the process.

Yes! In many cases, family members can become paid caregivers through MaineCare programs. This includes:

• Adult children caring for parents
• Siblings, grandchildren, or other relatives
• Close friends or trusted individuals

Important exceptions: In most cases, spouses cannot be paid to care for each other, and parents cannot be paid to care for their minor children. Specific eligibility varies by program — we'll help determine if you qualify.

No healthcare experience is required! We provide all necessary training to caregivers. Our training covers personal care basics, safety, communication, and other essential caregiving skills. Whether you've been caring for a loved one for years or are just starting, we'll ensure you have the knowledge and support you need.

Caregiver pay rates are set by the MaineCare program and vary based on the specific program and services provided. Caregivers are typically paid an hourly rate for the approved hours of care. Payment is made directly to caregivers through payroll. Contact us for current rate information specific to your situation.

To become a paid caregiver, you must:

• Be 18 years or older
• Pass a criminal background check
• Complete required caregiver training (provided by us)
• Be physically able to provide care
• Meet relationship eligibility requirements

PineView Care coordinates the entire process and provides all necessary training.

MaineCare home care services typically cover:

• Personal hygiene assistance (bathing, dressing, grooming)
• Meal preparation and eating assistance
• Mobility support and transfers
• Medication reminders
• Light housekeeping related to care
• Companionship and supervision

Specific services and hours are determined during your assessment based on your individual needs.

The number of approved care hours is determined through a professional assessment of your needs. Hours vary based on the level of care required and the specific MaineCare program you qualify for. Some individuals receive a few hours per week, while others may qualify for more substantial daily support. The assessment evaluates your ability to perform daily activities independently and recommends appropriate hours.

Yes! One of the biggest benefits of this program is that you can choose who provides your care. Many people choose a trusted family member or friend. The caregiver you select will need to complete an application, background check, and training, but you have control over who cares for you in your home.

Care needs can change over time. If your needs increase or decrease, contact your PineView Care coordinator. We can arrange for a reassessment to adjust your care plan and approved hours accordingly. Regular reviews are also conducted (typically every 6-12 months) to ensure your care plan continues to meet your needs.