At Pineview Care, we are committed to protecting your privacy and ensuring the security of your personal information.
Effective Date: January 1, 2025
Pineview Care ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pineviewcare.org), use our services, or interact with us in connection with our MaineCare-funded in-home personal care services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
In providing MaineCare-funded home care services, we collect and maintain Protected Health Information as required by HIPAA. This includes medical history, health conditions, treatment information, insurance details, and other health-related data. This information is handled with the highest level of security and confidentiality in compliance with federal and state regulations.
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This information helps us improve our website and services.
We use the information we collect for the following purposes:
To deliver, manage, and coordinate in-home personal care services, including determining eligibility, scheduling care, and matching patients with caregivers.
To respond to your inquiries, provide customer support, send service updates, and communicate important information about your care or employment.
To process MaineCare claims, manage billing, verify insurance eligibility, and handle financial transactions related to services.
To comply with applicable laws, regulations, and legal processes, including HIPAA, MaineCare requirements, and other healthcare regulations.
To improve our services, website functionality, and overall patient and caregiver experience through analysis and feedback.
To protect against fraud, maintain security, ensure patient and caregiver safety, and prevent misuse of our services.
We do not sell your personal information. We may share your information only in the following circumstances:
We share information with caregivers, healthcare providers, and care coordinators as necessary to provide quality care services to patients.
We may share information with trusted third-party service providers who assist us in operating our business, such as IT services, billing systems, and communication platforms. These providers are contractually obligated to protect your information.
We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of Pineview Care, our patients, caregivers, or others.
We may share your information with other parties when you have given us explicit consent to do so.
SMS opt-in or phone numbers collected for the purpose of SMS communication by Pineview Care LLC are not being shared with any third party or affiliate company for marketing purposes.
TCR-Compliant SMS Disclosure for Pineview Care LLC
The phone numbers collected as part of the SMS consent process will not be shared with any third parties or affiliate companies for marketing purposes. Pineview Care LLC only uses SMS consent information for service-related messaging.
If you have consented to receive text messages from Pineview Care LLC, you may receive messages related to the following:
Message frequency may vary. You may receive up to 2 SMS messages per week related to your appointments or account status.
Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP. Messaging frequency may vary.
You may opt-in to receive SMS messages from Pineview Care LLC by:
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message or contacting us directly to request removal.
If you need assistance, reply HELP to any SMS message or contact us at the support email or contact page listed on the website.
We implement comprehensive security measures to protect your personal and health information:
Encryption, secure servers, firewalls, and access controls to protect data from unauthorized access.
Secure facilities, controlled access to offices, and proper disposal of sensitive documents.
Staff training, policies and procedures, and regular security audits to maintain compliance.
Limited access on a need-to-know basis, with authentication requirements for all staff.
Please note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
Under HIPAA and Maine state law, you have the following rights regarding your personal and health information:
You have the right to access and obtain a copy of your health information and other personal data we maintain about you.
You may request that we correct or amend your information if you believe it is inaccurate or incomplete.
You have the right to receive an accounting of certain disclosures of your health information that we have made.
You may request restrictions on how we use or disclose your health information, though we are not required to agree to all requested restrictions.
You may request that we communicate with you about health matters in a specific way or at a specific location.
You have the right to receive a paper copy of this Privacy Policy at any time upon request.
We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with Maine state law and HIPAA regulations, typically for a minimum of seven years after the last date of service.
While we provide care services to patients of all ages, including children, our website and online services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Maine law provides additional privacy protections for residents. If you are a Maine resident and have questions about your privacy rights under Maine law, please contact us using the information provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
By using Pineview Care's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last Updated: January 1, 2025